01
Process Automation
& Redesign
I transform repetitive operational workflows into more efficient, reliable, and scalable processes.
Automation · Process · Data
Building smarter
processes &
operations.
I turn complex operational challenges into scalable, data-driven systems through automation, analytics and process optimization.
FOCUSFrom manual work
to scalable systems.
to scalable systems.
01 / ABOUT
Operations are my domain.
Data is my language.
I’m an Operations Leader with more than 10 years of experience across Payments Operations, Reconciliation, Financial Operations, Customer Experience and Process Optimization in LATAM.
My work sits at the intersection of operations, finance and technology. I design controls, KPIs, dashboards and automated workflows that make complex processes easier to understand, manage and scale.
From payments and collections to reconciliations, billing, disputes and SLA governance, I focus on building practical systems that improve visibility, control and measurable performance.
02 / EXPERTISE
What I build.
Connecting operations with data, automation and continuous improvement.
Process Automation
02
Data &
Analytics
I build dashboards, analytical views, and KPIs that turn data into better decisions.
03
Operational
Performance
I optimize payments, collections, reconciliations, billing, disputes, and SLA management.
04
Web
Solutions
I design and develop landing pages, dashboards, and business-focused web solutions.
03 / SELECTED WORK
Real solutions.
Measurable impact.
A curated selection of dashboards, process design and automation solutions I’ve designed across operations.
01
DATA + AUTOMATION + OPERATIONS
Execution & Billing Control Dashboard
End-to-end ticket, execution and billing visibility — from raw data to daily KPIs and alerts.
02
PROCESS + OPERATIONS
Operational Workflow Redesign
Mapped monthly close, commercial setup, execution, billing and collections end-to-end.
03
RECONCILIATION + PAYMENT CONTROL
Reconciliation & Payment Control
Automated a manual reconciliation and weekly payment process across partners and stores.
04
DATA PROCESSING + PYTHON
Large-Scale Data Processing & Analysis
Cleaned, transformed and validated a 1.1M+ row transactional dataset with Python and Pandas.
05
WEB SOLUTIONS + DESIGN
Corporate Landing Page
A responsive corporate landing page for a Colombian accounting and tax advisory firm.
04 / EXPERIENCE
10+ years of
making operations work better.
Experience across Fintech and high-growth environments, with regional scope in LATAM.
2025 — PRESENT
Senior Finance Performance Specialist
Regional Finance Operations · OTC · Controls · KPIs · Automation
2024 — 2025
CX & Payment Operations Lead
Payments · Reconciliation · Disputes · SLAs · Cross-functional Operations
2022 — 2024
Payment Lead
Team Leadership · Reconciliations · Chargebacks · Dashboards · Data Analysis
2016 — 2022
Platform & Finance Operations Coordinator
Financial Reconciliation · Budget Analysis · Collections · Automation · Continuous Improvement
05 / TOOLKIT
Tools I use to
turn ideas into systems.
SQLPower BIAdvanced ExcelPythonSnowflakeGoogle Apps ScriptPower QueryNetSuiteRedashJiraZoho CRMSix SigmaN8NHTMLCSSJavaScript
06 / IMPACT
Years of experience, translated into real results.
65% → 91%Collection recovery
70% → 96%Execution vs. billing
60% → 90%Dispute resolution
96h → 28hOperational management time
07 / LET'S CONNECT
Have a complex
operations problem?
Let’s talk about data, automation, operations and scalable processes.
SP.
CONTACT